Privacy Policy

Effective Date: 20/2/2026
Business Name: Stream Live Media
ABN: 81277323868

1. Introduction

Stream Live Media respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Event details (date, location, service type)
• Billing information
• IP address and website usage data
• Any information voluntarily provided through enquiry forms or communications

For funeral and memorial services, information provided may include names of deceased persons and family members.

3. How We Collect Information

We collect personal information when you:

• Submit an enquiry through our website
• Book our services
• Contact us via email or phone
• Interact with our website
• Engage with private streaming links

We may also collect limited technical data through cookies and analytics tools.

4. How We Use Your Information

We use personal information to:

• Provide live streaming and video production services
• Communicate regarding bookings and event details
• Issue invoices and process payments
• Send private viewing links
• Improve our website and services
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

5. Disclosure of Information

We may disclose your information to:

• Payment processing providers
• Website hosting providers
• Streaming platform providers
• Contractors or crew involved in delivering services

All third parties are expected to handle your information securely.

We will not disclose personal information unless required by law.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Event recordings may be stored for a limited period (typically 30–90 days unless otherwise agreed).

Clients are responsible for downloading and securely storing their final recordings.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Analyse visitor behaviour
• Enhance user experience

You can disable cookies through your browser settings.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact:

Email: info@streamlivemedia.com.au
Phone: +61 416 123 886

9. Sensitive Content

For funeral and memorial services, we understand that sensitive personal information may be involved.

We treat all such information with discretion and respect and will not publicly share footage without written consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Stream Live Media
Email: info@streamlivemedia.com.au
Phone: +61 416 123 886